FAQs

 

How can I contact Moontarra?

You can reach us via email at info@montarra.com. We are here to assist you with any inquiries you may have.

Do you ship worldwide?

Yes, we offer worldwide shipping to ensure that our innovative fitness solutions are accessible to customers around the globe.

Where do you ship from?

All orders are shipped from Hong Kong.

Can I change or cancel my order?

Once an order is placed, it can only be changed or canceled if it has not yet been processed. Please contact us as soon as possible to discuss any changes.

What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal, to provide a convenient shopping experience.

When will my order be processed?

Your order will typically be processed within 1-3 business days. You will receive a confirmation email once your order has been shipped.

Will I be charged with customs and taxes?

Customs duties and taxes may apply depending on your country's regulations. It is the responsibility of the customer to pay any additional charges incurred during the shipping process.

What if the item(s) I received are defective, incorrect, or damaged?

If you receive an item that is defective, incorrect, or damaged, please contact us immediately so we can evaluate the issue and provide a resolution.

When will I receive my refund?

Refunds are processed within 10 business days after we receive and inspect your return. Please allow additional time for your bank or credit card company to process the refund.